Contact us
However you get in touch, the advice is free and there is no obligation.
Advice line
Open Monday to Thursday, 10am to 5pm. Closed Friday to Sunday. You can send us your details online at any time, and an adviser will call you back when we are open.
Calls are confidential. We will not contact your employer, your landlord or your family, and we do not pass details to anyone without your permission.
Online
The quickest route is the two-minute check. It asks what stage your council tax debt has reached and an adviser comes back to you.
By post
Council Tax HelplineSentinel House
Ancells Business Park
Harvest Crescent
Fleet
Hampshire
GU51 2UZ
Council Tax Helpline is a trading style of Simply Quote Comparison Ltd, a company registered in England and Wales, company number 15008284.
If you are in immediate difficulty
If enforcement agents are at your door right now, do not let them in and do not sign anything. Call us, or read the three golden rules.
If you are struggling to cope, the Samaritans can be reached free on 116 123 at any time, day or night.
Complaints
If you are unhappy with the service you have received from us, our complaints procedure sets out how to raise it and what happens next.