Policies and legal information
The terms, policies and standards that govern how this website and service work.
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Terms and conditions
The terms on which we provide this website and the Council Tax Helpline service. Please read them before you use either.
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Privacy policy
What we collect when you use this website or contact us, why, who we share it with, how long we keep it, and the rights you have over it.
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Cookies
This website does not use cookies. It does store a small amount of information in your browser while you fill in the online check, and this page explains what and why.
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Complaints procedure
If you are unhappy with the help you received, we want to know, so we can put it right. Here is how to complain, what we will do, and where else you can go.
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Accessibility statement
We want everyone to be able to use this website, including people who use a screen reader, a keyboard, or larger text. This page explains how accessible it is and how to tell us about a problem.
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Equal opportunities policy
Everyone who contacts us should get the same quality of help, whoever they are.
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Our standards
The standards we hold ourselves to, and what you can expect from us.
Who we are
Council Tax Helpline (counciltaxhelpline.co.uk) is a trading style of Simply Quote Comparison Ltd, a company registered in England and Wales, company number 15008284. Registered office: Sentinel House, Ancells Business Park, Harvest Crescent, Fleet, Hampshire, GU51 2UZ.
The service is provided on our behalf by Complete 2 Financial Solutions Ltd, company number 15167030. Because our service relates to council tax and local authority debt rather than regulated consumer credit, it falls outside the scope of Financial Conduct Authority (FCA) regulation.
Registered with the Information Commissioner's Office, registration number ZB659587. For anything about your personal information, email dataprotection@simplyquote.co.uk.